Where’s customer service when you need it?
I ordered this hp notebook computer from this company called off-leasecomputers.com 10 days ago.
I received no confirmation after my order. So, I had to e-mail
them to see if the order went through. They replied that it had.
A day or so later, my credit card gets charged…waiting.
Last week, I figured it would arrive maybe Tuesday or Wednesday (I
didn't pay for the fast shipping). Waiting…waiting…Wednesday,
Thursday, Friday…waiting…
Today, I e-mailed them like 30 times with no response. This dude
finally calls me and starts his sentence with, Well, see what
happened was… and I knew it was bad news from that point.
Apparently, it was out of stock. Instead of calling me
immediately to let me know, they charged my card and then waited 10
days to see if their next shipment would come.
He was calling me to offer me a substitute (IBM Thinkpad). He
said that it had the same specs, except it was like 0.1 GHZ
slower. So, I said, well, how much? He said, Same
price. Ugh! After all you've put me through?
Then he said, but I can have it shipped out
tomorrow. And I said, You mean it will arrive here tomorrow.
No, he said, You're in Connecticut, right? So, it'll probably be there the next business day.
Connecticut? Do you even know who I am? You loser! No, cancel my order and prepare to be blog (http://en.wikipedia.org/wiki/Blog)ged.
If anyone out there can sell me a laptop with decent customer service, let me know.
